North American Orders
We will gladly accept your return of UNWORN merchandise within 30 days from the date of purchase. Refunds and exchanges are free, please email your information to firstname.lastname@example.org to get approved before sending it in! (Unapproved returns will be rejected)
RockRooster branded footwear products are warranted against defects in workmanship and materials. If within one year of purchase, a defect occurs in a RockRooster branded footwear product as the result of normal use, we will replace the product. Product failures caused by excessive or abusive wear conditions do not qualify for exchange or purchase credit. This warranty is available only to the original purchaser and is not transferable.
For any Warranty related inquries please contact us at email@example.com. We will work with you to solve your problem.
Please be sure to check your spam email folder if you have not heard back from us! Due to more complicated spam email rules sometimes our reply email would end up in your spam folders.
To enjoy your full one year warranty and exceptional customer service please send the following information to us!
RockRooster Model number
Your Purchase Order Number
Best Phone number to reach you during the day